Service Agreement

• Risk disclosure;
• Privacy policy
• Account deleting
• Other documents posted on the Company’s website

The Company may unilaterally alter the list, name, and content of annexes to this Agreement. The Company may add new annexes to the Agreement or delete existing ones without making any amendments to this clause.

The text of the Service Agreement and of the annexes to it is referred to as the Agreement.

The Client also represents and warrants to the Company that:

• All information provided during Client registration and during the performance of Agreement, is true, accurate, reliable and complete in all respects, and the Client completed the registration form him/herself;
• The Client has the powers necessary to enter into the Agreement, to submit requests and give orders, and to fulfill his/her obligations pursuant to the terms of the Agreement;
• The client will adhere to legal norms, in particular international norms aimed at controlling illegal trade, financial fraud, and money laundering;
• The Client will not use the trading terminal or website to collude in illegal financial activities or any other illegal transaction;
• the money listed by the Client on the Company's account has legal origin. The Client legally possesses the money and has the right to use it. The Client's account will not be replenished from third party bank accounts or electronic wallets. The Client will not replenish third party client accounts or withdraw money from the Client's account to third party bank accounts or electronic wallets.
• no actions of the Client pursuant to the Agreement will violate any law, regulation, right, bylaws, or rules and regulations applicable to the Client or in the jurisdiction where he/she resides or the provisions of any other agreement binding on the Client or involving any assets of the Client
• In carrying out transactions, the Client will use devices he/she owns and connect to the trading platform using communications channels and equipment belonging and registered to the Client (including telephone numbers, ip addresses, etc.). The Client will not use third-party devices, anonymizers or other third party devices and equipment or devices and equipment that make it possible to conceal the Client's real ip address, its true location and the point of connection to the trading platform;
• The Client is not a federal or municipal civil servant, an employee of a national or municipal institution, an employee of a national or municipal organization, an organization in which the state own a majority stake. The Client is not a politically exposed person or a family member or relative of a politically exposed person. The Client is not a person closely linked to a politically exposed person. The Client is not a person linked to the United States or other state in which the Company does not operate. The Company construes and uses the terms used in this clause independently at its discretion pursuant to the norms of international law and/or the laws of a particular country, generally accepted terms and definitions, and ordinary business customs..

The terms used in this Agreement that are not defined in this section are to be construed according to generally accepted business customs and practices applicable to the trading of derivative financial instruments.

• e-mail;
• fax;
• telephone;
• SMS;
• letters sent by post;
• different types of messages sent to the Client on the trading terminal, in the Dashboard, browser window, etc. (push notifications, reminders, service messages, etc.) (push-notices, reminders, service messages etc. п.);
• announcements on the Company website.

• one (1) hour after they are sent to the email address (e-mail);
• immediately after they are faxed;
• immediately after the telephone call ends;
• immediately after an SMS message is sent;
• seven(7) calendar days after they are mailed;
• immediately after an announcement is posted on the Company website.

• claims/complaints/statements/notices must be submitted in writing;
• claims/complaints/statements/notices must contain the following information: Surname, first name, middle name (if any), Client’s e-mail, date and time of the dispute, brief description of the dispute, Client’s demands; claimed amount and justified calculation thereof (if the claim can be valued in money); circumstances that are the grounds for the claim and evidence supporting those circumstances, including reference to the clause of this Agreement (annexes hereto) that were breached in the Client’s opinion; a list of documents and other evidence attached to the claim (complaint) authenticated by the Client; other information necessary to settle the dispute;
• claims/complaints/statements/notices must be sent by the Client within five (5) business days after the event that was the basis for submission of the relevant claim (complaint). The Client agrees that a delay in submission of the claim (complaint) is grounds for refusal to consider it;
• claims/complaints/statements/notices may be sent by e-mail to [email protected], by registered or certified mail, or by other means of communication that provide a record that they were sent (including fax) or may be hand delivered with acknowledgment of receipt signed by the recipient. Claims/complaints/statements/notices made and sent in another form will not be considered.

• an emotional evaluation of the dispute;
• offensive statements addressed to the Company;
• profanity.

• Refunds may be made using the same method and payment details that the client used to make the original purchase of the product.
• The Company reserves the right to choose an alternative method of refund. In this case, the user is required to provide their payment details within three business days of receiving the request from vfxAlert support.

Transaction Charges, Сommission Fees will be deducted from the final amount to be refunded and will be dependent on the current terms and conditions of the payment system that the client used for the original purchase of the product.

• The refund is made by the cryptocurrency that was credited to the company's account when purchasing a license, while the user will be charged fees for processing the transaction.
• Сommission fees:
  BTC - 0.00065 ВТС
  ETH - 0.0065 ЕTH
  BCH - 0.001 BCH
  DOGE - 6 DOGE
  TRX - 2 TRX
  USDT - 1.5 USDT
  LTC - 0.001 LTC
  DASH - 0.006 DASH
  XRP - 0.25XRP
• To request a refund of cryptocurrency, the client must send a letter to [email protected] with a request for a refund and the details of the user's crypto wallet.
• Cryptocurrency will be returned to the indicated crypto wallet provided by the client.
• The Company is not responsible for the result of any transaction made due to a client's error, as well as due to the provision of incorrect or misleading information.

• agrees that the courts of the country of the Company’s registration have exclusive jurisdiction to conduct any legal proceedings with respect to this Agreement;
• submits to the jurisdiction of the courts of the country of the Company’s registration;
• waives any appeals with respect to proceedings in any of such courts;
• agrees to make no claims regarding forum non conveniens and not to declare that the forum state has no legal jurisdiction over the Client.

• any action, event or phenomenon (including, but not limited to, any strike, mass rioting or civil unrest, terrorist attacks, wars, natural disasters, accidents, fires, floods, storms, blackouts, communication, software or electronic equipment failures, malfunctions in any type of hardware or software, instability in the quote feed, any interruptions or failures in the liquidity provider service, etc.) that, in the reasonable opinion of the Company, resulted in destabilisation of the market or markets for one or several assets (instruments);
• suspension, liquidation or closure of any market or the absence of any event on which the Company basis quotes, or the imposition of limits or special or non-standard trade conditions in any market or with respect to any such event.

• stop sending signals and statistics
• suspend or alter the application of one or all provisions of the Agreement during which the force majeure event makes it impossible for the Company to fulfill such provisions;
• perform or, vice versa, not perform any actions with respect to the Company, the Client and other clients if the Company finds it reasonable in these circumstances on sufficient grounds.

• The Agreement is considered terminated on the initiative of the Company as of the date specified in the notice sent by the Company to the Client;
• The Agreement is considered terminated at the initiative of the Client five (5) business days after the Company receives of the Client’s written notice containing the statement of termination of the Agreement, provided the Client has no unfulfilled obligations hereunder. The Client must send the Termination Notification to the email address [email protected].